Thank you for shopping with us at PORI. We strive to provide a seamless and satisfying shopping experience for all our customers, whether they are located locally or internationally. To cater to both local and international markets, we have created the following return policy:
- Eligibility:
- Local customers: Returns are accepted within 7 to 14 days from the date of delivery.
- International customers: Returns are accepted within 14 to 30 days from the date of delivery, considering longer shipping times.
- Return Process:
- All customers should initiate the return process within 2 to 3 days of receiving the product.
- Contact our customer support team by phone, email, or through our website’s live chat to initiate the return process. We will provide you with detailed instructions tailored to your specific location.
- Return Options:
- Exchange: We offer exchange options for both local and international customers, subject to product availability. If the requested exchange is not available, we will provide a suitable alternative or process a refund.
- Refund: If an exchange is not possible or preferred, we will initiate the refund process after receiving and verifying the returned product.
- Return Conditions:
- Returned products must be in their original condition, unused, and undamaged.
- Please ensure that products have their original packaging, accessories, manuals, and tags intact.
- Products with tampered or missing serial numbers, labels, or any other identifying marks will not be eligible for return.
- Return Shipping:
- Local customers: If the return is due to our error, we will arrange and cover the return shipping costs. If it is not our error, the customer will be responsible for the return shipping costs.
- International customers: Return shipping costs will be the responsibility of the customer, whether it is due to our error or not. Please consider the logistics and costs associated with international shipping.
- Refund Process:
- Refunds will be processed within 7 to 14 business days after receiving the returned product and verifying its condition.
- For local customers, refunds will be issued through the original payment method used for the purchase.
- For international customers, refunds will be issued in the original currency of the transaction. Please note that currency exchange rates and any fees or charges from financial institutions may apply.
- Customer Support:
- Our dedicated customer support team is available 6 days a week to assist both local and international customers with any queries or concerns related to the return process.
- Contact our customer support team by phone, email, or through our website’s live chat feature. We are here to promptly address your inquiries and provide assistance in multiple languages if needed.
Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy periodically and contacting our customer support team for any additional information or assistance.
Thank you for choosing PORI. We value your satisfaction and look forward to serving you, whether you are located locally or internationally!